Gamers in Texas Unable to Play Star Trek Online and Champions Online
An ISP-related outage is causing connectivity problems with Star Trek Online and Champions Online.
We've been informed by a few readers that there is currently an on-going outage for Cryptic Studios' MMORPG titles Star Trek Online and Champions Online for those of them residing in Texas.
The connectivity and latency issues with the game stem from a regional ISP called Cogentco, which the developer uses as a hop to connections from Texas.
We understand that players have been having these problems for several days now, with reports that owners of these games have been uanble to play them throughout most of the day.
A full report has been lodged on the community's tech support forums here.
The problem is Cogent, specifically te9-4.ccr01.dfw03.atlas.cogentco.com, which is the first Cogent hop out of the D/FW metroplex (much of Central Texas routes through here, as well). This hop frequently suffers from bouts of severe packet loss, and consistently high latency, making it impossible for us to use the service we are PAYING for.
We have been trying to sort the problem out by having our ISPs contact Cogent. However, PWE/Cryptic are customers of Cogent, and are much more likely to get positive results than any of us. Please contact Cogent, have them do whatever is necessary to FIX this issue. The Tech forums here, for CO, and for STO, all have threads concerning this problem which are seemingly being ignored.